ABSTRACT
ABSTRACT BACKGROUND: Workplaces can be sources of mental distress. In healthcare services, this can also affect patients. OBJECTIVE: To assess the prevalence of and factors associated with depressive symptoms, burnout, job satisfaction and patient safety culture and the relationships between these constructs, among healthcare workers. DESIGN AND SETTING: Cross-sectional study in a university hospital in Manaus, Brazil. METHODS: Randomly selected workers were interviewed based on Brazilian-validated tools. We calculated the prevalence ratio (PR) and 95% confidence interval (CI) of depressive symptoms and burnout using Poisson regression with robust variance; and the β-coefficient of safety culture and job satisfaction using linear regression. Outcome relationships were assessed using partial least-squares structural equation modeling. RESULTS: 300 professionals were included; 67.3% were women. The prevalence of depressive symptom was 19.0% (95% CI: 14.5; 23.5%) and burnout, 8.7% (95% CI: 5.2; 12.3%). Lack of work stability increased depression (PR = 1.88; 95% CI: 1.17; 3.01) and burnout (PR = 2.17; 95% CI: 1.03; 4.57); and reduced job satisfaction (β = -11.93; 95% CI: -18.79; -5.07). Depressive symptoms and burnout were positively correlated, as also were job satisfaction and safety culture (P < 0.001); job satisfaction was negatively correlated with burnout (P < 0.001) and depression (P = 0.035). CONCLUSION: Impermanent employment contracts increased depression and burnout and reduced job satisfaction. Job satisfaction reduced poor mental health outcomes and increased safety culture. Job satisfaction and safety culture were directly proportional (one construct increased the other and vice versa), as also were depression and burnout. Better working conditions can provide a virtuous cycle of patient safety and occupational health.
Subject(s)
Humans , Male , Female , Burnout, Professional/epidemiology , Job Satisfaction , Brazil/epidemiology , Cross-Sectional Studies , Surveys and Questionnaires , Patient Satisfaction , Safety Management , Depression/epidemiology , Patient Safety , Latent Class Analysis , Hospitals, UniversityABSTRACT
ABSTRACT Objective: to assess patient safety culture in a university hospital. Method: cross-sectional study with data collection through the Hospital Survey on Patient Safety Culture applied in electronic device. A total of 381 employees were interviewed, corresponding to 46% of the sum of eligible professionals. Data were analyzed descriptively. the Cronbach's alpha was used to calculate the frequency and reliability. Results: most were women (73%) from the nursing area (50%) and with direct contact with patients (82%). The composites related to "teamwork within units" (58%, α=0.68), "organizational learning - continuous improvement" (58%, α=0.63), "supervisor/manager expectations and actions promoting patient safety" (56%, α=0.73) had higher positive responses. Nine composites had low positive responses, with emphasis on "nonpunitive response to error" (18%, α=0.40). Only the item "in this unit, people treat each other with respect" had positive response above 70%. The patient safety assessment in the work unit was positive for 36% of employees, however only 22% reported events in past year. Conclusion: the findings revealed weaknesses in the safety culture at the hospital, with emphasis on culpability.
RESUMO Objetivo: avaliar a cultura de segurança do paciente em hospital universitário. Método: estudo transversal com coleta de dados por meio do Hospital Survey on Patient Safety Culture aplicado em dispositivo eletrônico. Entrevistaram-se 381 funcionários, correspondendo a 46% do total de profissionais elegíveis. Os dados foram analisados descritivamente, com cálculo de frequências e da confiabilidade pelo alfa de Cronbach. Resultados: a maior parte eram mulheres (73%), da área de enfermagem (50%) e com contato direto com pacientes (82%). As dimensões "trabalho em equipe no âmbito das unidades" (58%, α=0,68), "aprendizado organizacional" (58%, α=0,63), "expectativas e ações dos supervisores e gerentes para promoção da segurança do paciente" (56%, α=0,73) apresentaram maior positividade. Nove dimensões tiveram positividade baixa, com destaque para "respostas não punitivas aos erros" (18%, α=0,40). Somente o item "nesta unidade, as pessoas se tratam com respeito" obteve positividade acima de 70%. A avaliação da segurança do paciente na unidade de trabalho foi positiva para 36% dos funcionários, porém somente 22% informaram ter notificado eventos no último ano. Conclusão: os achados revelam fragilidades na cultura de segurança no hospital, com destaque à culpabilização.
RESUMEN Objetivo: evaluar la cultura de seguridad del paciente en un hospital universitario. Método: estudio transversal con recogimiento de datos por medio del Hospital Surveyon Patient Safety Culture aplicado en dispositivo electrónico. Se entrevistaron 381 funcionarios, correspondiendo a 46% del total de profesionales elegibles. Los datos fueron analizados descriptivamente; fueron calculadas las frecuencias y la confiabilidad con el alfa de Cronbach. Resultados: la mayor parte eran mujeres (73%) del área de enfermería (50%), con contacto directo con pacientes (82%). Las dimensiones "trabajando en equipo dentro de las unidades" (58%, α=0,68), "aprendizaje organizativo - mejorías continuas" (58%, α=0,63), "expectativas y acciones del supervisor para promover la seguridad de los pacientes" (56%, α=0,73), presentaron mayor positividad. Nueve dimensiones tuvieron positividad baja, con destaque para respuesta no punitivas a los errores (18%, α=0,40). Solamente el ítem "en esta unidad, el personal se trata con respeto" obtuvo positividad arriba de 70%. La evaluación de la seguridad del paciente en la unidad de trabajo fue positiva para 36% de los funcionarios; sin embargo, solamente 22% reportaran incidentes en el último año. Conclusión: los hallazgos revelan fragilidades en la cultura de seguridad en el hospital, entre los cuales se destaca la culpabilización.